How YOU Doin’?

hyd_peopleimageComcast-Spectacor Thrives on Its Customer Service Philosophy!

1. Customer First
Based on the Comcast Corporate Initiative ‘Think Customer First’ our employees are our best customers! We provide services to both internal and external customers, and the goal is to meet and surpass their needs and expectations.

2. Golden Rule
Do Unto Others As You Would Have Done Unto You. Treat co-workers, vendors, and customers with respect, fairness, and courtesy. Great relationships yield great results.

3. Listen
Be attentive and gain complete understanding of issues and situations that arise. Pay attention to the facts and details so your plan of action can result in a solution.

4. Think Yes
Demonstrate a can-do approach and a positive mental attitude! Take an off-the-wall request and come up with an alternative that solves the issue. Work to make things happen instead of instinctively pointing out the reasons why they can’t.

5. Be Professional
Be a positive representative of Comcast-Spectacor. Take pride in your appearance and your work. Your interactions with customers create Comcast-Spectacor’s reputation.

6. Positive Attitude
Be optimistic. Encounter issues and situations with solutions. Encounter people with respect. Encounter your work with fresh ideas.

7. 24 Hour Rule
All messages must be returned within 24 hours. Create an urgency in response to all inquiries. If you don’t have an answer for a question, keep in touch and provide status updates for your internal and external customers.

8. Everybody Sells
Create new and unique ideas to drive our business. All employees, whether Sales, Service, Finance, or Operations, contribute to a customer’s decision to repeat business with Comcast-Spectacor.

9. Enthusiasm
Attack new challenges with passion and embrace existing responsibility! Taking pride in your work enhances your personal growth.

10. Do It Now!
Put a plan into action. Create solutions. Complete a task. Tackle issues immediately! People don’t plan to fail…they fail to plan!