GREAT Experience

Customer service is at the foundation of who we are as an organization.  We are responsible for transforming events into experiences…every day with every action.  Our corporate-wide customer service platform that supports our Credo is the GREAT Experience.

GREAT Experience stands for:

  • G = Greet the customer
  • R = Relate with a friendly question
  • = Explore the options
  • A = Address and respond to their needs
  • T = Thank the customer and make them feel appreciated